Service arrangements
These request and review workflows apply when the related services are enabled. Decisions and execution outcomes are recorded separately. Refer to your project, invoices and the agreement accepted by both parties.
Document revision: production-v1-draft-2026-10-23-r2
Effective date:
Refunds
You may request a full deposit refund before production starts. The deposit-refund workflow also applies when KDS cannot take the work or you decline a scope adjustment before production begins. Requests after production begins require review against actual progress and the confirmed terms.
Use the related billing action and provide the reason and transaction reference. After KDS records the decision, processing through the original payment method and the provider result are checked separately. Bank or payment-service crediting times also apply; approval is not confirmation of receipt.
Cancellation and termination
The product owner may request cancellation. The request pauses future automatic collection for team review of the service end date and final balance. Transactions already in flight still require reconciliation.
Cancellation does not automatically waive existing invoices or an agreed service commitment. Early-termination settlement and service-stop arrangements follow the individual agreement you accepted. Personal information is handled separately under this platform privacy policy and applicable retention requirements.
Source code and handover
Paid-product owners may request source-code handover at any time, with one open request per product. This workflow is currently unavailable for the Partner plan.
Release requires the commitment period to have ended, invoices to be settled, paid coverage through the commitment period and KDS review of the handover file. Only an authorised product owner can download an approved file. Third-party licences and items outside the delivery scope must be specified in the individual agreement.
Referral offers
A valid invitation code can apply to an eligible business’s first paid product. Each business can use one offer; self-referral and overlapping ownership used to bypass this restriction are not accepted. The actual offer appears during plan confirmation and billing.
A new project qualifies after verification of the first launch-balance payment; the deposit alone does not complete a referral. Refunds or disputes may affect qualification. Tracking a referral does not promise or automatically distribute a cash reward.
Support and follow-up
Use the product workspace for project issues, or contact [email protected] for account, payment or privacy enquiries. Include a product or invoice reference, the time of the issue and reproduction steps to help the team investigate.
Do not email passwords, one-time verification codes or complete card details. Response arrangements and responsibilities follow the agreed service scope.
Policy and privacy enquiries
Kern Design Studio Limited
間距設計工作室有限公司